Since we have a waiting list for our clinical team, we value your time and want to guarantee the best possible service for all our clients. That's why efficient management of our schedule is essential so that everyone can be attended to with the attention and availability they deserve.

Please cancel or reschedule your appointment as far in advance as possible.

Confirmation of appointment

Appointments will be confirmed by telephone between 72 and 48 hours before the scheduled date. The day before, you will receive an automatic SMS reminding you of the appointment.

Failure to respond to contacts may lead to the appointment being automatically canceled to make room for another client.

Late Cancellations and No-Shows

Cancellations after 8 p.m. on the day before the appointment, or no-shows without warning, will result in payment of the fee corresponding to the value of the scheduled appointment.

In the event of 3 consecutive absences or cancellations, you will need to pay for the appointment in advance in order to reschedule.

This policy aims to promote mutual respect and guarantee the smooth running of our agenda, offering all our clients the best possible experience.

Thank you for your understanding and cooperation!

Advantages for the customer:

• Greater availability of appointments: Since we have a waiting list for our clinical team, when you cancel in advance, you free up the slot for another client - and the same happens to you when someone cancels in time. So there's more chance of being able to reschedule quickly if you need to.
• Punctual and organized service: A well-managed agenda allows the team to be focused, calm and dedicated to their service, without delays or overlaps.
• Shorter waiting times for future appointments, thanks to an active vacancy management list.
• Respect for your time: When everyone collaborates in advance, everyone wins - fewer reschedules, less scheduling confusion and more predictability.

Advantages for the clinic:

• Reduce the waiting list and respond to our customers as quickly as possible.
• Avoid wasting resources and staff time.
• Maintaining an organized and punctual service for everyone.

With your help, we will continue to work to ensure the best service and the best management of time and resources.

Thank you in advance for your cooperation.